I have many repeat callers. I have found that these clients are sometimes checking in on the same question. That issue is obviously very important to them and they need constant clarity. As time is fluid and changes are occurring, I have found that the client will recall a statement I had said and if it changes, I will check the degree of change. Is it time, or the whole situation that has changed, has the person changed their mind, or has a dynamic change occurred?!
Example… I have a client who was beginning to have a romantic relationship with a co-worker and she was very interested to see if indeed he felt for her like she did him. It was building for sure, and it seemed to be growing to be a positive situation. The slow delay was due to the fact that both were department heads and office romance requires delicate handling.
I saw the budding relationship/romance… and also some obstacles. He was very hesitant — appearing as a careful person who would not move to fast. During this time she interviewed a gal that was perfect for his department, and within a short period of time, they were having a flirtatious, and to her, obvious liking for each other. This new girl had changed the dynamics and that in itself changed the relationship potential between them. The attention was put on someone else now and they had returned to a “business relationship” again and she had to endure the budding relationship between the two of them.
My goal when dealing with these slow moving, drawn out situations is to maintain the clarity for the repeated caller.