Last Updated April 10, 2023
, our mobile site, and our applications (collectively, the “Sites”), and explains how Outlook may use and disclose such information, as well as your ability to control certain uses of it. Please take the time to read and understand this policy.
NOTICE TO CALIFORNIA RESIDENTS
Notice at Collection of Personal Information: We list the categories of personal information that we collect below under "Information We Collect." We collect personal information about you for the purposes described below under "How We Use the Information." For information on how to exercise your privacy rights, including opting out of the sale or sharing of your personal information, please see "Your US Privacy Rights" below.
Quick Guide to Contents:
- Information We Collect
- How We Use the Information
- How We Share Your Information
Your Rights and Choices
- Retention of Your Data
- International Transfers
- How We Secure Your Information
- Third Party Content, Links, and Plug-ins
- Notice of Financial Incentive
- Children's Privacy
- How to Contact Us
1. Information We Collect.
When information identifies or is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, we refer to it as "personal information" or "personal data."
When you use our Sites, we collect different types of personal information from and about you. This personal information includes:
Identifiers: Information that identifies you directly.
Examples: Full name, email address, and other information you provide to set up your online account with us, social media account information, phone number, date of birth, gender, shipping information.
Commercial Information: Information about your purchase or use of our Sites or services.
Examples: Your interactions with a psychic (including your reading history), when you enter a contest, if you subscribe to a service (like our horoscopes), take quizzes, participate in a chat room, or when you’ve considered one of our products or services.
Online Activity: Some limited information about how you use the Internet.
Examples: Browsing and/or search history related to the sites you visit before or after you visit our Sites, the type of operating system you're using to connect, your interactions with our Sites or our advertisements, your IP address, and other data that identifies your online activity.
Geolocation Information: We do not ask for, access, or track any location-based information from your mobile device at any time while downloading or using our mobile services. We may obtain geographic information based on your IP address.
Financial Information: Information about your payment methods with us, if applicable.
Inferences: Information we can determine or predict about you based on information we know about your online activity.
Examples: Purchase preferences, characteristics, potential future purchase behavior.
User-Generated Content: Information you share with us or post through our Sites or services.
Examples: Comments or reviews about our Sites or services or other content you share with us, such as your philosophical beliefs.
We collect the information described above from different sources. Sometimes, we collect information from you directly, like when you create an account or use our services. Other times, we collect information from third parties. The following explains a little more about how we get this information.
Information You Give Us. If you create an account, make a purchase, fill out a survey, sign up for emails, enter a contest, or review a product, you typically share your personal information with us. Sometimes, you can choose not to give us information. For example, you don’t have to sign up for emails. But other times, we’ll need your information to be able to provide you with the requested services.
Information Automatically Collected.
We may use technologies such as cookies, web beacons, or similar tracking technologies to automatically or passively collect certain information about visitors to our Sites and interactions with our emails and online advertisements, and to allow Outlook to keep track of analytics and certain statistical information, which enables Outlook to improve its Sites and provide you with more relevant content and advertising on our Sites and other sites. You may have options to change your browser settings to choose how we can collect some of this information.
Combination of Information. We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through our Sites, as well as information collected from other online sources or from third-party sources (including social networks that you use to connect with Outlook) to help us tailor our communications to you and to improve our Sites.
2. How We Use the Information.
We are committed to protecting and maintaining the privacy of your information and will process your data only in accordance with a lawful basis under applicable data protection laws, such as if:
We need to process your information to provide you with the products or service you have requested or to enter into a contract;
You have consented to such processing;
We have a legitimate interest for processing your data – e.g., for fraud prevention; network and information systems security; data analytics; enhancing, modifying or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and personalization of the service using data to make it easier and faster for you to place orders; and/or
We are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation).
We use identifiers, commercial information, online activity, geolocation information, user-generated content, and financial information we collect for a variety of business purposes, as discussed below:
Fulfilling your purchases;
Responding to your requests or other forms of customer service;
Fulfilling contests or sweepstakes;
Improving our services or developing new ones; and/or
Security or fraud prevention.
Outlook may also use identifiers, commercial information, online activity, and inferences for the following commercial purposes:
Contacting you with offers and promotions;
Marketing and advertising;
For analytical and demographic purposes (for example to create audiences based on demographic or location based information for marketing and customization purposes); and/or
As otherwise described to you when we collect your information;
Additionally, if you use the Sites to connect with third-party services, you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
3. How We Share Your Information.
We share the information we collect with different third parties for different purposes. In the last 12 months, Outlook has disclosed the following categories of personal information to support the purposes for which we use personal information described above under “How We Use the Information”:
Identifiers (e.g., contact information) disclosed to payment processors, customer service platforms, communication platforms, e-mail providers, data analytics providers, and cloud storage services,advertising partners, and social media platforms;
Commercial Information disclosed to payment processors, data analytics providers, and cloud service providers;
Online Activity disclosed to advertising partners and social media platforms.
We may also share your information in the following ways:
for the purpose(s) for which you provided the information;
with your consent;
Outlook may also share aggregate or anonymous non-identifying information with third parties, including affiliated companies and non-affiliated companies, for their marketing or analytics uses.
4. Your Rights and Choices.
We respect your privacy rights and provide you with reasonable access and rights to the personal data that you may have provided through your use of the Sites. If you wish to make changes to your account information, you can do so by accessing the My Account section of your member account
or by sending an e-mail with your requests to Privacy@californiapsychics.com
A. Rights Under European Law
If you live in the European Economic Area (EEA), and wish to access, amend, delete, or transfer any personal data we hold about you, you may send an e-mail with your requests to Privacy@californiapsychics.com
, or contact us by postal mail at the contact information listed in the “How to Contact Us” section below. We will make every effort to respond to your request within 30 days. To protect your privacy and security, we may take reasonable steps to help verify your identity before granting access or fulfilling your requests.
While any changes you make will be reflected in active user databases within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.
In certain circumstances, you also have the right to object to Outlook processing your personal information. You may decline to share certain personal data with us, in which case we may not be able to provide to you some of the features and functionality of the Sites or certain of our services. In circumstances where you have provided your consent, you also have the right to withdraw your consent.
If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact Privacy@californiapsychics.com
. If you live in the EEA, you also have a right to lodge a complaint with data protection authorities.
B. Unsubscribe Preferences
You can view or change your preferences to receive subscriptions (e.g., horoscopes, newsletters), promotional communications, and alerts at any time by accessing the Mail Preferences and My Alerts sections of your member account
, or by contacting us at Privacy@californiapsychics.com
. You also may choose to stop receiving such communications delivered by e-mail by following the unsubscribe instructions included in the emails. Even if you unsubscribe from certain emails, we may still send you messages regarding transactions you’ve made or other important non-marketing communications.
C. Your US Privacy Rights
Right to Know: You have the right to know what personal information we have collected about you, including the categories of the personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
Right to Delete: You have the right to delete personal information that we have collected from you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, for our internal purposes, or to comply with a legal obligation.
Right to Correct: You have the right to correct inaccurate personal information that we may maintain about you, subject to appropriate verification.
Right to Opt-Out of the Sale or Sharing of Personal Information: Certain types of data collection and processing by us for personalized advertising or analytics may be considered a "sale" or "sharing" under CCPA. For example, we may be selling or sharing certain data, which may include personal information, to ad tech companies and affiliate marketers. These parties may also further sell data to others.
If you are a resident of Connecticut, Colorado, Utah, or Virginia, you may take advantage of certain privacy rights, such as to request access, correction, deletion, or a copy of your personal information. Because We may "sell" personal information or engage in "targeted advertising" as these terms are defined in Connecticut, Colorado, Utah, or Virginia, you may also exercise your right to opt-out of such sales or targeted advertising. You have the right to appeal a denial of your privacy rights.
How to Submit a Request
To take advantage of your right to know/access, delete, correct, or portability under California, Colorado, Connecticut, Utah, or Virginia law, or to submit an appeal of a denial of your privacy rights, please contact us by email at Privacy@californiapsychics.com
, by mail at 3746 Foothill Blvd., #1119, Glendale, CA 91214, or by using the "How to Contact Us" section below. We may request certain information about your interactions with Outlook to verify your identity before we can respond to your access, deletion, correction, or portability requests. Outlook will confirm receipt of your request within 10 business days and will respond to your request within 45 calendar days, after proper verification, unless we need additional time, in which case we will let you know.
To take advantage of your right to opt out of the sale or sharing of personal information or to opt out of targeted advertising, please click on the Do Not Sell or Share My Personal Information link, which also is on our website footer or email us at Privacy@californiapsychics.com
. We will work to comply with your opt-out request within 15 business days. Alternatively, you may choose to enable online, where available, a universal tool that automatically communicates your opt-out preferences, such as the Global Privacy Control ("GPC"). We will process the GPC signal as a request to opt out.
You may authorize someone to make a privacy rights request on your behalf (an authorized agent). Authorized agents will need to demonstrate that you’ve authorized them to act on your behalf. We retain the right to request confirmation directly from you confirming that the agent is authorized to make such a request, or to request additional information to confirm the agent’s identity. An authorized agent is prohibited from using a consumer’s personal information, or any information collected from or about the consumer, for any purpose other than to fulfill the consumer’s requests, for verification, or for fraud prevention.
Data Protection Disclosures
Categories of Personal Information Collected
In the last 12 months, Outlook has collected the following categories of personal information:
Characteristics of Protected Classifications Under California or Federal Law (e.g., age and gender)
Internet or Other Electronic Network Activity Information
Personal Information Described in Subdivision (e) of Section 1798.80, including User-generated Content and Financial Information
Sensitive personal information
For further details on information we collect, including the sources from which we receive information, review the “Information We Collect” section above. We collect personal information for the business and commercial purposes described in the “How We Use the Information” section above.
Use and Disclosure of Sensitive Personal Information
To the extent that we use or disclose sensitive personal information, we do so for permitted business purposes under CCPA.
Categories of Personal Information Sold or Shared
Identifiers, Commercial Information, sold to data analytics providers and business partners;
Internet or Other Electronic Network Activity Information, sold to advertising partners;
We do not knowingly sell or share personal information about persons under the age of 16.
Categories of Personal Information Disclosed for Business Purposes
In the last 12 months, Outlook has disclosed the following categories of personal information for a business purpose (such as with our service providers or processors, whose use of personal information we disclose is limited to providing certain service to us pursuant to a written contract) to support the purposes for which we use personal information described above under “How We Use the Information”:
Additional detail on the business purposes for which we disclose personal information is provided above under “How We Share Your Personal Information.”
5. Retention of Your Data
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to address outstanding account balances, comply with our legal obligations, resolve disputes, and enforce our agreements.
6. International Transfers
Outlook is a global business and it, or its service providers, may process, transfer, and store information about our users on servers located in a number of countries outside the European Economic Area (EEA), including in the United States. Since we are committed to protecting your information, we take steps to ensure that there are appropriate safeguards in place when we transfer that data.
7. How We Secure Your Information
Outlook is committed to handling your customer information with high standards of information security. We maintain numerous safeguards to guard your personal information.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security, so we recommend being careful about the information you share on our Sites. If you have any questions about security on our Sites, you can contact us at Privacy@californiapsychics.com
We may display personal testimonials of customers on our Sites in addition to ratings and other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at Privacy@californiapsychics.com
9. Third Party Content, Links, and Plug-ins
The Sites may offer you the ability to interact with social plugins from social media features, such as the Facebook Like and Share buttons, and other widgets and interactive mini-programs that run on our Sites. These features may collect your IP address, which page you are visiting on our Sites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Sites. As with linked sites, we have no control over the information that social network plugins collect, store, or use, and we are not responsible for the practices of such sites. In addition, we may receive certain information about you from a third party social network if you choose to link to us or use certain social media features, based on your registration and privacy settings on those third-party services.
10. Notice of Financial Incentive
is our voluntary loyalty program. By joining Karma Rewards, you will receive certain perks, including, but not limited to:
- $20 credit when you sign up
- Earning points with every purchase
- Free detailed birth chart
- Quarterly special
to learn more about Karma Rewards and to enroll now. Karma Rewards Terms can be found here
. You may un-enroll from Karma Rewards at any time by contacting Karma Rewards Customer Service at 1-800-277-0870.
When you sign up for Karma Rewards, we may use the following personal information for the purposed described above under the section titled “How We Use the Information”: first name, last name, date of birth, phone number, and email address. Outlook uses this information for the purposes described above under the section titled “How We Use the Information.” Because we collect personal information, this may be interpreted as a “financial incentive” program under California law. The value of your personal information that we collect is reasonably related to the expenses related to the discounts and other perks that we offer to Karma Rewards members.
11. Children’s Privacy.
Protecting children’s privacy is important to us. Our Sites are not intended for use by anyone under the age of 16. Outlook does not knowingly collect or store personal information from anyone under the age of 16. No one under the age of 18 may use the Sites’ premium services. If you have concerns about our Sites or the services offered on our Sites, or if you believe that your child under 16 has gained access to our Sites, you may contact us at Privacy@californiapsychics.com
13. How to Contact Us.
or write to the following address:
3746 Foothill Blvd., #1119
Glendale, CA 91214